terms and conditions


Return Policy

  1. Any return of stock will be accepted after 7 working days from purchase.

  2. Any stock returned after 7 working days from purchase will be charged a 10% handling fee.

  3. No stock will be accepted after 15 working days.

NOTE: Stock returned by the Buyer is at their own cost to Switchcom Distribution, packaged in original packaging material together with all manuals and additional parts.


Special Orders

  1. Any special order placed for a customer will require a 30% deposit upfront.

  2. Payment needs to clear in the account before placing the order.

  3. Customer to pay the remaining balance before stock is released.


Standard Terms & Conditions of Sale

COD Sale Agreement

Credit Facilities Agreement


Delivery Service

Switchcom Distribution realise that there are high demands on your time. The collection of items outside of your planned bulk-order purchase can take up valuable time that could be better spent attending to other pressing tasks.


  • Orders over R2 500.00 ex VAT up to 15kgs qualify for free next business day delivery

  • If your order is below R2 500.00 ex VAT and up to 15kgs, don’t sweat we can add a delivery fee to your order


  • Orders over R 10 000.00 ex VAT and below 10kgs qualify for free delivery within 4 - 5 business days

  • If your order is below R10 000.00 ex VAT, don’t sweat we can add a delivery fee to your order

  • Should your order be over 10kgs, we will cover the standard fee of R100.00 ex VAT per box and any additional fees will be added to your order


  • Free Delivery is only available in South Africa

  • Payment is to clear in our account before stock is made available for delivery

  • Subject to stock being available

  • Any invoice signed by the courier will be used as Proof of Delivery

  • Please see our T’s & C’s here

  • The Customer indemnifies Switchcom Distribution from any claims of any nature whatsoever that might arise from engaging with the Courier service.